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3 Simple Steps to Turn Claims into Referrals and Increase Client Retention.

As former insurance agents and adjusters we understand a claim can result in a client shopping their policy. As Restoration Specialists we’ve experienced first hand what makes a client happy with their agent and what doesn’t.

Our FREE eBOOK gives you 3 simple steps that turn claims into referrals and increases client retention, with no extra time or money for you!

3 simple ways to turn claims into referrals

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We offer a wide variety of continuing education courses to satisfy your state requirements. Our courses provide valuable information to ensure you provide your customers with the best possible service.

Why Insurance Agents Choose Us

We take seriously the trust our agents place in us to take care of their clients. To make sure our agents feel confident referring their claims to us, we carefully do the following:

  • We excel in timely and helpful communication and processes. We put you and your client first. For example, if we don’t arrive within 4 hours of the initial call, we absorb your client’s deductible up to $1,000.
  • We maintain a Claim/Loss ratio that is good for the client and agent (Increasing commissions and reducing overall claim amount.)
  • We have the experience and software program to ensure agents are easily informed so their clients are impressed.
  • Our adjusting experience allows us to evaluate a loss Pre-Claim so all parties involved are prepared to make a timely decision
  • We educate your clients while on the job in order to answer questions and break down pre-conceived barriers. Clients find this very helpful.
  • We always take ownership when issues arise. Your clients and their home are our responsibility for a certain period of time. Taking ownership and having great communication is the only way to resolve issues.
  • We know our local businesses and have a national corporate backing.
  • We put enormous importance on earning your business on every claim.
  • Our industry knowledge and attention to detail in all processes will allow fluent communication.
  • The agent and restoration industry is the face of the claim. With us you have the right people on your side.

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CALL (855) 813-6959

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Agent Testimonials

Matt Granzo
After a disaster occurs, I would recommend ServiceMaster to anyone seeking help with a claim.  They are extremely responsive and very professional.  ServiceMaster employees have a wealth of knowledge and they will get the job done right the first time.’ -Matt Granzo, Arbury Ins​urance​
Matt Granzo

Insurance Agency

Brett Hubert
A close friend and customer of mine called me two weeks prior to Christmas.  They had just pulled out their decorations in the basements and began their decorating ritual.  Two days later when resuming this activity they went into their basement to find boxes floating in water from a backed up sump pump line.  ServiceMaster of the Tri-Cities responded promptly, was fair, courteous, and compassionate to the homeowners dilemma.  The cleanup and restoration of the basement was quick they celebrated the holiday’s with smiles thanks to ServiceMaster of the Tri-Cities. ​ - Brett Hubert​, MCI Insurance
Brett Hubert

Insurance Agent

Scott Haught
As an agency we were looking for a restoration company that would serve us as well as our clients in the same manner.  It was that week that Matt Hoffman came in to our agency and introduced himself in a professional manner which sparked an interest in what he had to say.  After hearing about ServiceMaster and all that they could provide for our clients I was encouraged.  Shortly after that initial visit Matt had the owners of ServiceMaster of the Tri-Cities contact me to set up a meet and greet with Brian and Dennis.  They offered a personal touch if we would just try their services. So it wasn't long after that that we had many clients utilizing the services of ServiceMaster.  The feedback that I have received about ServiceMaster and their work has been astounding from my clients.  And the personal care and respect that has been given to me has been above and beyond.
Scott Haught

Insurance Agent


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